Bluebell Breeze

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. You will be issued a tracking number to track your package. River Maine Designs, LLC is NOT responsible for lost packages once delivery service has possession of the package.  Please note that if you order a preorder item with in-stock item, your order WILL NOT ship until the preorder arrives unless you contact us for separate shipping invoice.

Effective October 25, 2024

ALL SALES ARE FINAL

We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, incorrect item(s), or if you are missing item(s) from your order we ask that you notify us within 3 business days of receipt of your order by email at sales.rivermainedesigns@gmail.com.

Please see our requirements and procedures below:

Refunds- We do not offer refunds. Below are our terms and policies for returns for store credit and exchange.

Store Credits- Eligible on non-final sale items when postmarked within 3 days of being delivered for any damaged, incorrect, or missing items. Store credits, if requested will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox.

The Following Items DO NOT Qualify For a Return/Refund of Any Kind:

Sale items

Seasonal item

Jewelry

Hair accessories

Hats

Gift cards

Sending Back Returns

The customer is responsible for the shipping and handling of all returned items.

Original shipping fees are non-refundable.

All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.

We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received since we do not notify when returns arrive to our warehouse. We are not responsible for lost return packages.

Returns need to be mailed to:

River Maine Designs
PO Box 279
Lake Park, GA  31636

Size Exchanges- Once your return is received in our store, we will process and ship your size exchange with no additional cost! Write on your invoice the size you want to exchange it for.  If the size you requested is unavailable, you will receive a store credit for the purchase sent to the email provided at checkout.

Processing Time For Returns

Please allow 3-5 business days for processing once received in our store.

Once processed, you will receive an email containing your store credit or confirming your size exchange.  Due to our high volume, we do not notify customers when we receive their return package in our warehouse. This is why we recommend hanging onto your return tracking number so you know when it has arrived.

**We reserve the right to refuse a return if the items do not meet the criteria above.